February 5, 2009

AICC Member Verint Witness Actionable Solutions Impact 360 to be Deployed by SunTrust

Verint Witness Actionable Solutions an Atlanta based division of Israeli company Verint is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, […]
January 16, 2009

AICC member Jacada's unified desktop system featured in CIO magazine

  Jacada (NASDAQ: JCDA) is a leading provider of unified desktop and process optimization software solutions for the customer service and support market. Jacada’s products and services are focused on two of the most important issues facing companies in today’s uncertain marketplace – customer retention and cost reduction. Jacada is a Herzliya based company with its world headquarters now in […]