Tel Aviv-based Verint Systems has acquired Atlanta-based workforce management solutions provider Global Management Technologies Corporation (GMT) for $42 million. GMT’s software and services are mainly used by retailers, expanding Verint’s offerings in this field. Verint is now one of Atlanta’s largest software companies, having acquired Witness Systems here for $950 million in 2007 for which they were named AICC’s “Deal of the Year”. This past June, Verint was named “Israeli Company of the Year” at the Chamber’s Eagle Star Awards Gala this past June.
GMT’s software and services are widely used by organizations particularly in retail branch banking environments. According to Verint officials, the result of the acquisition will offer customers an even more compelling enterprise productivity solution set that comprises innovative, enterprise-class software and services, a collective set of rich functionality, and domain expertise to help customers in financial services and other vertical markets excel in today’s ever-changing business climate.
“Verint continues to further broaden its enterprise workforce management solution with GMT’s complementary functionality backed by a comprehensive set of supporting services and consulting methodologies. We welcome GMT’s management and employees to the Verint team. Together, the combined capabilities will further extend our application suite and advance our enterprise WFM strategy,” said Dan Bodner, CEO of Verint Systems.
In expanding Verint’s portfolio, the acquisition will add key differentiating functionality, such as GMT’s robust technology value optimization and sales effectiveness tools. These capabilities help retail financial services institutions improve teller productivity by optimizing the use of branch automation technology, such as cash recyclers, and improve sales productivity by optimizing the positioning and activities of branch sales staff. Verint’s vision for WFM optimizes workforce planning by helping organizations enhance overall customer service, reduce enterprise costs, and increase employee and staff productivity. By streamlining processes to help ensure consistency between the different customer touch points and enterprise functions, customers can benefit from improved service and more effective interactions with their service providers.